Every Hisar group is briefed before it travels. The webinar is a live session with the imam or group leader who will be with you, and it is where most first-time pilgrims stop being nervous.

Scheduled close enough to your departure that it is useful, far enough ahead that you can still act on it.
Not a recording by someone you will never meet.
Including the ones people are embarrassed to ask. Especially those.
So the family members who could not attend can watch it too.
Ask us — we will let you know when the next open session runs.
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