Key Topics & Questions

Travel & Logistics

1. Flight Information
   • Multiple departure locations (USA, Europe, UK, Netherlands)
   • Specific concerns about New York group flight timing
   • Questions about connecting flights in Doha
   • Some participants arriving in Jeddah, others in Medina
   • Flight class change requests noted
2. Accommodation
   • Hotel check-in timing issues (particularly for 3 AM arrivals)
   • Questions about luggage storage at hotels
   • Shifting vs non-shifting packages after Arafat
   • Special accommodation requests for medical needs
3. Transportation
   • Bus service availability for Tawaf Ziyarah
   • Transport arrangements from Jeddah to Medina
   • Questions about train travel options

Religious Requirements & Activities

1. Qurbani (Animal Sacrifice)
   • Payment methods and requirements
   • Clarification that both men and women must perform Qurbani
   • Online payment system via Square
   • Questions about name attribution for payments
2. Religious Sites Visits
   • Rawdah visit reservations
   • Prophet’s (PBUH) mosque visitation timing
   • Separate timing for men (1-4 AM) and women (8-9 PM)
   • Questions about Badr site visits
   • Museum visits near Masjid-e-Nabawi
3. Rituals & Requirements
   • Multiple Umrah possibilities before Hajj
   • Ihram-related questions (face masks, eye masks)
   • Questions about activities in Mina
   • Walking distance between Muzdalifah and Arafat

Package & Services

1. Gift Packages
   • Distribution timing and logistics
   • Shipping payment inquiries
   • Special arrangements for early departures
2. Language Services
   • Availability of French guides
   • Urdu speaking guide availability
   • Multilingual support mentioned (English, Arabic, French)
3. Program Details
   • Meal timing questions (breakfast and dinner)
   • Activities included in packages
   • Request for detailed itineraries
   • Questions about additional tour costs

Technical & Administrative

1. 1. Documentation
      • Passport collection concerns
      • Visa processing
      • Digital visa holders’ requirements

1. Communication Channels
   • Telegram group participation
   • WhatsApp communication
   • Logistics form submission
   • NUSUK app registration issues

Notable Concerns

1. Safety & Security
   • Multiple participants expressed concern about passport collection
   • Questions about luggage security
2. Medical Accommodations
   • Special requests for families with medical needs
   • Accessibility concerns
3. Timing & Scheduling
   • Early arrival accommodation
   • Program participation with late arrivals
   • Gift package distribution for early departures

Administrative Updates

1. Communication Channels
   • Webinar recordings to be shared on Telegram
   • Future in-person session planned in New York
   • UK office contact details provided
2. Forms & Payments
   • Logistics form available via WhatsApp and Telegram
   • Qurbani payment system established through Square
   • NUSUK registration required for certain activities

Additional Services

1. Educational Support
   • Guide books mentioned
   • Language support available
   • Dua books to be provided
2. Practical Amenities
   • Questions about yoga mats for Arafat/Mina
   • Zamzam water inclusion in packages
   • Umbrella recommendations